bd rami Privacy Policy

1 Definitions and Introduction

This privacy policy ("Policy") applies to the bd rami platform and explains how we collect, process, store, and protect the personal information of users ("you" or "user") of our website and related services.

The following definitions are used in this policy:

"Platform" means the bd rami website, mobile application, and all related services.
"Personal Information" means any information that can directly or indirectly identify you.
"Processing" means the collection, recording, organisation, storage, alteration, use, disclosure, or deletion of information.
"Third Party" means any person or organisation other than bd rami and you.

By using the bd rami platform, you agree to the terms described in this policy. Our Terms and Conditions contain full details about the service.

2 What Information Is Collected

bd rami collects various types of information. This information can be divided into two main categories:

2.1 Information Provided Directly

When you register, make a deposit, or use support services, the following information may be collected:

Full name and date of birth
Email address and mobile number
National ID card or passport details (for identity verification)
Financial information related to bKash, Nagad, Rocket, Upay, or bank accounts
Your chosen username and password

2.2 Automatically Collected Information

The following information may be collected automatically while you use the platform:

IP address and device type
Browser and operating system information
Activity logs on the platform (login times, game sessions, transaction history)
General location information (country and region only)
Referral source and time spent on the site

We never store your full payment card number or mobile banking PIN. Only the necessary reference information is used to verify financial transactions.

3 How Information Is Collected

bd rami collects information in the following ways:

3.1 Registration and Account Management

Information you provide directly when creating an account on the platform is collected. This also includes documents submitted during the identity verification process (KYC).

3.2 Financial Transactions

The necessary payment information is collected when making a deposit or withdrawal. When a transaction is completed via bKash, Nagad, Rocket, Upay, or bank transfer, the relevant reference and confirmation details are stored.

3.3 Customer Support

When you receive support via live chat or email, the content of your communication may be recorded in order to improve service quality and to have a record in the event of any future dispute.

3.4 Automated Technologies

Information about how you use the platform is collected automatically through cookies, web beacons, and similar technologies. This is discussed in detail in section 6.

4 Purpose of Using Information

bd rami uses the collected information for the following purposes:

4.1 Service Operation and Improvement

Ensuring account creation and management
Processing deposit and withdrawal transactions
Keeping accurate records of gaming history and balance
Improving platform functionality and resolving technical issues

4.2 Identity Verification and Security

Verifying user age (to ensure the 21+ age requirement is met)
Preventing fraud and account hacking
Complying with anti-money laundering regulations
Preventing the creation of multiple accounts

4.3 Communication and Support

Sending transaction notifications
Providing security alerts and account updates
Processing customer support requests
Sending relevant promotional information with your consent

4.4 Responsible Gaming

Your gaming activity patterns are monitored so that, if needed, we can assist you in line with the responsible gaming guidelines. If unusual gaming behaviour is detected, we may contact you.

bd rami never sells your personal information to third parties for advertising or marketing purposes.

5 Sharing Information with Third Parties

bd rami may share your information with third parties in the following limited circumstances:

5.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete deposit and withdrawal transactions. This information is used solely to complete the transaction.

5.2 Game Providers

Account identification information may be shared with game studios including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe to manage game sessions. They may use this information only for managing game sessions.

5.3 Technology Service Providers

A limited amount of information may be shared with cloud service, cybersecurity, and analytics providers used to operate the platform. These organisations work under our direction and are bound by data confidentiality agreements.

5.4 Legal Obligations

If we receive a legal order or warrant from a competent court or law enforcement authority, we are legally required to provide the relevant information. In such cases, we provide only the specific information requested.

5.5 Business Transfers

User information may be transferred in the event of a business merger, acquisition, or asset sale. In such an event, we will notify you in advance and the new operators will be required to comply with this policy.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored in your browser or on your device. They help the platform remember your preferences and make your experience smoother.

6.2 Types of Cookies We Use

Essential cookies: These are necessary to maintain login sessions and ensure security. They cannot be disabled.
Functional cookies: Remember your language preference and account settings.
Analytics cookies: Used to understand which parts of the platform are used most. They do not directly identify you.
Security cookies: Help detect fraud and unusual activity.

6.3 Controlling Cookies

You can reject or delete non-essential cookies through your browser settings. However, please note that some platform features may become limited as a result. The method for changing cookie settings differs by browser — this option is usually found in the settings or preferences menu.

7 Data Storage and Security

7.1 Security Measures

bd rami uses industry-standard technology to protect your information:

All data transfers are secured through SSL encryption
Stored data is kept in encrypted databases
Regular security audits are conducted on server infrastructure
Access to data is restricted to authorised staff only
Every instance of personal data access is logged

7.2 Data Retention Period

Relevant information is retained while your account is active. After an account is closed, some information may be kept for a set period for the following reasons:

Financial transaction records: minimum 5 years
Identity verification information: minimum 5 years
Customer support communications: up to 2 years

7.3 Response to a Data Breach

If a data breach occurs that puts your personal information at risk, we will notify you as quickly as possible and take the necessary protective measures. Affected accounts will be secured without delay.

8 User Rights

As a user of the bd rami platform, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. After a specific verification process, we will provide a copy of the stored information.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request a correction. You can update most information yourself from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal data be deleted. Please note that we are required to retain some data for a set period due to legal or contractual obligations.

8.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. This can be done through your account settings or by contacting customer support.

8.5 How to Exercise Your Rights

To exercise any of the rights above, please contact our customer support team via live chat or email. We will try to respond to your request within 30 business days. To learn more about our services, visit the About Us page.

9 Protection of Minors

All casino and betting activities on the bd rami platform are strictly for persons aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21.

Age verification is mandatory during the registration process. If a person registers using a false age and this is later confirmed, the relevant account and data will be immediately closed and deleted.

If you become aware that someone under the age of 21 is using our platform, please notify our customer support team immediately.

10 Policy Changes

bd rami reserves the right to update this privacy policy from time to time. Changes may be prompted by the introduction of new services, legal updates, or technical developments.

For significant changes, we will notify you in the following ways:

A visible notice will be displayed on the platform
A notification will be sent to your registered email address
The "Last Updated" date at the top of this page will be changed

If you continue to use the platform after a policy change, you will be considered to have accepted the updated policy. If you do not agree with the new policy, you may close your account.

The latest version of the policy will always be available on this page. It is recommended that you review this page regularly.

11 Contact

If you have any questions or comments about this privacy policy, or wish to submit a request to exercise your rights, please contact us:

Live Chat

Available 7 days a week, 24 hours a day. Support is available in both Bengali and English.

Email

[email protected]

Answers to general questions about the privacy policy may be found in our FAQ section.

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